Terms of Service

1. The Service

Axegem audits how AI assistants present your store and products, detects inaccurate AI claims, helps you fix product-data gaps and publish corrections and content, and attributes AI-referred orders. The Service is intended for business use by merchants and their authorised staff.

2. Accounts and access

You are responsible for the accuracy of the information you provide and for keeping your access credentials secure. For Shopify merchants, access is governed by your Shopify store's staff permissions; installing the app grants Axegem the API permissions shown during installation.

3. Plans, credits, and billing

Paid features are metered in credits. Subscription plans grant a monthly credit allowance; one-time credit packs can be purchased as top-ups. Credits do not expire — cancelling a subscription stops future allowances but does not remove credits already granted.

For Shopify merchants, subscriptions and packs are billed through Shopify Billing and appear on your Shopify invoice. For non-Shopify customers, payments are processed by Stripe. Prices are shown before purchase; where refunds apply, they are handled under the billing platform's rules and applicable law.

4. Changes to your store content

The Service only modifies your store content (product descriptions, pages, metadata) when you approve a change or explicitly enable an automatic-fix option, which is limited to safe, deterministic data fills and can be reverted. You remain responsible for the content of your store, including content you approve or publish through the Service.

5. Acceptable use

You may not use the Service to publish unlawful, misleading, or infringing content; to audit or modify stores you are not authorised to manage; to circumvent usage limits or metering; or to interfere with the operation of the Service.

6. Third-party platforms and AI engines

The Service depends on third parties we do not control — including Shopify, WordPress, and the AI engines we query (OpenAI, Anthropic, Perplexity, Google). We do not guarantee their availability, and we do not control and cannot guarantee how AI assistants rank, describe, or recommend your products. Metrics in the Service are measurements, not promises: attribution figures are floors, not totals, and visibility results are trend-level samples.

7. Intellectual property

We own the Service and its software. You own your store content and the materials you provide, and you grant us the licence needed to process them to provide the Service — including submitting store content and queries to the AI engines used for audits. Content drafted by the Service becomes part of your store content once you publish it.

8. Warranties and liability

The Service is provided “as is” without warranties of specific commercial outcomes (such as rankings, recommendation rates, traffic, or revenue).

We are liable without limitation for intent and gross negligence and under mandatory law (including injury to life, body, or health). For ordinary negligence we are liable only for breaches of essential contractual obligations, limited to the foreseeable damage typical for this type of contract; in all other respects our liability is limited to the fees you paid for the Service in the twelve months before the event giving rise to the claim.

9. Termination

You can stop using the Service at any time by cancelling your subscription, closing your account, or uninstalling the Shopify app (uninstalling triggers deletion of your shop data — see the Privacy Policy). We may suspend or terminate access for material breach of these terms.

10. Changes to these terms

We may update these terms when the Service or legal requirements change. For material changes we will give reasonable notice (for example, in the app or by email). Continued use after the effective date constitutes acceptance.

11. Governing law

These terms are governed by German law. If you are a merchant (Kaufmann) or have no general place of jurisdiction in Germany, the courts of Berlin have jurisdiction. Mandatory consumer-protection rules of your country of residence remain unaffected.

12. Contact

Questions about these terms: support@axegem.com.